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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of JMed Chewie

JMed Chewie

October 2, 2024

5  out of  5
rating by JMed Chewie
"Kim and her staff are great, have been a satisfied customer for a long time. I have home/auto thru them, and they are always trying to find ways to trim my premiums. Thank you Kim! I appreciate the professionalism, and always being there to answer the phone."
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Amy Foster

June 25, 2024

5  out of  5
rating by Amy Foster
"We have had the pleasure of working with Kim Bergsten and her team at State Farm, and can't say enough about the exceptional service they provide. From the moment we started our policies, Kim and Eli have been incredibly easy to work with. They are always available to answer any questions we have, no matter how small, and their responsiveness is truly remarkable. What sets Kim and her team apart is their genuine care for their clients. Unlike many insurance agencies that only reach out when it’s time to renew your policy, Kim and Eli ensure you feel supported and informed every step of the way. They take the time to understand your needs and provide personalized advice and solutions, making you feel like more than just another customer. In an age where automated systems are the norm, it’s refreshing to have real people like Kim and Eli who are dedicated to providing top-notch service. Their commitment to excellence and their personal touch make dealing with insurance matters easy. I highly recommend Kim Bergsten and her team at State Farm to anyone looking for reliable and friendly insurance service. Thank you, Kim and Eli, for making the insurance process seamless and for always being there when we need you!"
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Daphne Conner

June 5, 2024

5  out of  5
rating by Daphne Conner
"Kim and her staff are amazing. They are always friendly, helpful and fast."
We responded:
"Thank you so much Daphne! We strive to provide fast and reliable service."
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Timothy Pham

November 2, 2023

5  out of  5
rating by Timothy Pham
"I love Kim. I have been with her for many years now, almost since I started driving. Her customer service is second to none. I have a very busy life and things can easily get swept under the rug, but Kim consistently reaches out to me. She’s been the sweetest agent I’ve met. I appreciate her so much! If you’re looking for a new insurance agent I HIGHLY recommend Kim and her office."
We responded:
"Thank you for your business over the years Tim. We appreciate you and your kind words! "
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Megan Flora

October 24, 2023

5  out of  5
rating by Megan Flora
"Kim & team have made my experience easy & quick. She’s always there to answer questions & even make phone calls to keep the process moving through a total loss & on to getting my new car insured & ready to go again. I know I can reach her & count on her at all times!"
We responded:
"Megan we were happy to help. We are glad you were able to get through the process and get into your new car quickly. We appreciate you!!"
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Patricia Parker

February 8, 2023

5  out of  5
rating by Patricia Parker
"Kim has been taking care of my insurance( car,renter's) needs since 2019. I love working with her office! I never have ever had to wait for add ons or return emails! Thank you Kimberly and staff!"
We responded:
"Patricia we appreciate your continued business. Thank you for letting us take care of you!!"
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Dr Amy Rinker

July 14, 2022

5  out of  5
rating by Dr Amy Rinker
"Kim was extremely helpful and devoted the time in helping us transfer our policy to our new state. I would highly recommend her for your insurance needs!!"
We responded:
"I was happy to the help. Welcome to Virginia! Thank you for picking us to be your Insurance Agent!"
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Barry Brown

July 6, 2022

5  out of  5
rating by Barry Brown
"Kim Bergsten has always been extremely helpful! Even after normal hours I can always count on Kim answering any questions I might have!!"
We responded:
"We are always here to help you! We appreciate your business."
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Mara Faris

April 5, 2022

5  out of  5
rating by Mara Faris
"Friendly, easy to work with, and just all around good people. I've never had a better experience with an insurance agent."
We responded:
"Thank you so much for the review! We appreciate your business!"
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Creek Turner

February 25, 2022

5  out of  5
rating by Creek Turner
"Kim is always so helpful and kind!"
We responded:
"Creek we were happy to help you! Thank you for your service."
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Harold Kern

January 4, 2022

5  out of  5
rating by Harold Kern
"Had been with Progressive for almost 3 years my premium had went up the last 2 terms and there reasoning was outside factors was why?? My parents have had Kim (State Farm) for few years and told me to try her... I did and she helped save me $100 and probably 10 times the coverage!!!! Thanks Kim"
We responded:
"Harold I am so glad you called! We are always here for you and your parents. Thank you! We appreciate your business!"
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Ariana Smith

November 4, 2021

5  out of  5
rating by Ariana Smith
"Hands down the best insurance experience I have ever had! Needed a fast quote and got priced half of what my previous company wanted and with more coverage. Needed something faxed it was done the same day. Quick responses and great customer service! Very pleased and impressed, will be taking all my business here and telling my friends and coworkers to call Kim!"
We responded:
"Thank you so much Ariana! We are always happy to help. We appreciate your business and will do our best to help your friends and family!"