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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Timothy Pham

November 2, 2023

5  out of  5 rating by Timothy Pham
"I love Kim. I have been with her for many years now, almost since I started driving. Her customer service is second to none. I have a very busy life and things can easily get swept under the rug, but Kim consistently reaches out to me. She’s been the sweetest agent I’ve met. I appreciate her so much! If you’re looking for a new insurance agent I HIGHLY recommend Kim and her office."
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Eli Bergsten

October 27, 2023

5  out of  5 rating by Eli Bergsten
"Best place to go to get the best service. Kim Bergsten State Farm will help you with all your insurance, banking, and investment needs with a focus on your specific goals. Call her today to see how she can help you!!!!"
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Megan Flora

October 24, 2023

5  out of  5 rating by Megan Flora
"Kim & team have made my experience easy & quick. She’s always there to answer questions & even make phone calls to keep the process moving through a total loss & on to getting my new car insured & ready to go again. I know I can reach her & count on her at all times!"
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J “MrMaLyy” D

July 18, 2023

5  out of  5 rating by J “MrMaLyy” D
"She has gone above and beyond to help me. Definitely an amazing insurance agent who I would highly recommend and she will definitely help you with anything and everything you need!"
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Laurel Haesaert

February 23, 2023

5  out of  5 rating by Laurel Haesaert
"I worked with Amber. She is amazing! Very knowledgeable and kind! I absolutely recommend working with her and the team for your insurance needs!"
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Patricia Parker

February 8, 2023

5  out of  5 rating by Patricia Parker
"Kim has been taking care of my insurance( car,renter's) needs since 2019. I love working with her office! I never have ever had to wait for add ons or return emails! Thank you Kimberly and staff!"
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Chris

December 8, 2022

5  out of  5 rating by Chris
"I worked with Kim on insurance needs. Shopping around until I spoke with her. Hands down a pleasure to work with. Saved me money for better coverage. She explained everything in simple terms. Needed to make the switch within one day, she made it happen. She did all the leg work, keeping in touch the entire time. Advised I always reach out to her with any questions etc. So far highly recommend"
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Dr Amy Rinker

July 14, 2022

5  out of  5 rating by Dr Amy Rinker
"Kim was extremely helpful and devoted the time in helping us transfer our policy to our new state. I would highly recommend her for your insurance needs!!"
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Barry Brown

July 6, 2022

5  out of  5 rating by Barry Brown
"Kim Bergsten has always been extremely helpful! Even after normal hours I can always count on Kim answering any questions I might have!!"
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douglas booth

May 26, 2022

5  out of  5 rating by douglas booth
"Kim and her staff were wonderful to work with. She was very knowledgeable and ask enough questions. She cared about me. Doug Booth Roanoke County, Virginia 24019"
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Mara Faris

April 5, 2022

5  out of  5 rating by Mara Faris
"Friendly, easy to work with, and just all around good people. I've never had a better experience with an insurance agent."
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CW Stevens

March 1, 2022

5  out of  5 rating by CW Stevens
"Kim is great to work with, always keeps me up to date with everything, answers all my questions. It's a pleasure doing buisness with people like her and state farm."
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Creek Turner

February 25, 2022

5  out of  5 rating by Creek Turner
"Kim is always so helpful and kind!"
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Samantha Clark

January 21, 2022

5  out of  5 rating by Samantha Clark
"They are amazing and have done so much for me and my family. They so so great and really care about each and every one of their customers. If your looking insurance from a company who cares you found it."
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Harold Kern

January 4, 2022

5  out of  5 rating by Harold Kern
"Had been with Progressive for almost 3 years my premium had went up the last 2 terms and there reasoning was outside factors was why?? My parents have had Kim (State Farm) for few years and told me to try her... I did and she helped save me $100 and probably 10 times the coverage!!!! Thanks Kim"
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Dorenda Pitner

December 18, 2021

5  out of  5 rating by Dorenda Pitner
"Kim and Amy helped me so much getting my insurance needs met. Kim explained so well what I needed here in Virginia and transferring my cars and house coverage from Oklahoma. Thanks so much Kim for knowing your job so well."
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Ariana Smith

November 4, 2021

5  out of  5 rating by Ariana Smith
"Hands down the best insurance experience I have ever had! Needed a fast quote and got priced half of what my previous company wanted and with more coverage. Needed something faxed it was done the same day. Quick responses and great customer service! Very pleased and impressed, will be taking all my business here and telling my friends and coworkers to call Kim!"
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Hope Higgins

October 27, 2021

5  out of  5 rating by Hope Higgins
"If you are looking for an insurance agent, look no more. Kim and Amy are incredible. They are always available for questions, and they have solutions for so many situations. I have been with these ladies for several years now and I have never been happier. They make every transition seemless. Just give them a call and see for yourself. You won't be disappointed."
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J. White

September 3, 2021

5  out of  5 rating by J. White
"Kim and her team are amazing, seriously the best. They are hard working and attentive to all your insurance needs. What's better than being able to pick up the phone and speak directly to your agent each and every time? Or drive in if you have face-to-face business? They are simply the best around and I'm being serious. You won't find a better company to go through (State Farm) and a better agent (Kim) to deal with. Period. I'm a veteran and I have tossed around the idea of going with USAA for my insurance needs, but will NEVER switch. Expensive? Nope! I have vehicles on my policy which could be considered risky to insure, and USAA couldn't match the rates! I've had several motorcycles insured with State Farm as well and they were affordable policies. I don't write a lot of reviews, but you simply cannot go wrong with using Kim Bergsten for all of your insurance needs!"
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Cindy Hicks

August 31, 2021

5  out of  5 rating by Cindy Hicks
"Working with Kim for my insurance needs couldn't have been easier! She is very knowledgable and so very helpful not to mention the personal touch she puts on every transaction! I would completely recommend her for your insurance needs! She is the BOMB!!!!!!! Thanks Kim for all your help!"
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stacey clark

August 30, 2021

5  out of  5 rating by stacey clark
"Kim has a great personality. She explains things very nicely and has great examples of situations so all that she covers is understood. Kim is always available she even worked with me and my husband on a Saturday that was after hours. Kim stays in touch and always wants to be sure that she is on the know if you have questions or concerns. I suggest to have Kim give you a quote on your insurance. She saved us alot of money. Thanks Kim for all you do you definitely know your job."
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N Combs

May 8, 2021

5  out of  5 rating by N Combs
"Kim has called no less than several times to advise of discounts, go over policies, check in during the pandemic just to see if we had needs. Her office even provided masks and sanitizer for our children with a go to school pack. The best experience I have had with an agent!!!"
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amanda sharp

May 3, 2021

5  out of  5 rating by amanda sharp
"Kim is awesome! She's very nice and helpful and knows what she's talking about. She saved me a ton of money and the best part, she's local!! Def recommend!!"
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Brandi Via

April 1, 2021

5  out of  5 rating by Brandi Via
"Great customer service"
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luke campbell

March 12, 2021

5  out of  5 rating by luke campbell
"Kim is the BEST insurance representative ever! She helped me immensely after only a few months from me changing insurance providers. I highly recommend her!"